Returns & Exchanges
At HELLSTAR, we stand behind the quality of our garments and offer a 14-day window for returns or exchanges on all unworn items with original tags attached. Please ensure your items are in their original condition to guarantee a successful processing of your request.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Securely pack your items in their original packaging, ensuring all HELLSTAR tags and security seals remain intact and untampered.
Ship the Items
Affix the prepaid shipping label provided via the portal to your package and drop it off at any authorized carrier location.
Quality Inspection & Refund
Once our warehouse receives and inspects your return for quality compliance, your refund or exchange will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing