Frequently Asked Questions
Everything you need to know about the Hellstar experience.
How long will it take for my order to ship?
Standard processing takes 3-5 business days. Once shipped, domestic orders typically arrive within 5-7 business days, while international shipping varies by location.
What is your return policy?
We accept returns on unworn, unwashed items with original tags attached within 14 days of delivery. Please note that limited edition drops may be final sale.
How do I ensure I get the right size?
Hellstar garments often feature an oversized, streetwear fit. We recommend checking the specific size chart located on each product page to find your perfect match.
Are your products authentic?
Yes, every item purchased through our official webstore is 100% authentic and comes with verified branding and high-quality construction.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital wallets like PayPal and Apple Pay for a secure checkout.
Do you restock sold-out items?
Most of our collections are released in limited quantities to maintain exclusivity. Once an item is sold out, it is rarely restocked, so we recommend acting fast on new drops.